Father's day Free shipping: OTOSAN

Shipping Policy

IMPORTANT : POSSIBLE SHIPPING DELIVERY DELAYS 2021

Due to COVID-19, the Countries are restricting cross-border travel due to the pandemic and have reduced air freight routes allowed into the US, EU, AUS and other regions.

Tracking numbers will be uploaded to your orders on-time and will show the proper data with zero delays however we may experience delivery delays due to the reduced air freight operations. Packages may take an additional 1-2 weeks to arrive in your destination countries due to the limited amount of air routes at this time.

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If you just received a shipment notification, please allow 2 working days for the tracking information to update.

All items offered on GearAnime.com are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

All shipments are sent by UPS or DHL, FedEx, Yun Express. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

DO YOU SHIP WORLDWIDE?

We provide shipping to these countries:

United States (50 of 62 states):

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC, Hawaii.

International countries:

Canada, United Kingdom, Australia, New Zealand, Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain, Norway, Sweden, Singapore, Malaysia, Philippines, South Korea, Taiwan, Thailand, Bulgaria, Croatia, Georgia, Greece, Iceland, Ireland, Lithuania, Poland, Romania, Switzerland, Turkey, Israel, Brazil, Costa Rica, Denmark, Finland, Chile, Hungary, United Arab Emirates (UAE), South Africa.

SHIPPING FEE

Location Shipping Cost
 United States $5.95 - Free shipping Over $150
Canada $10.95
Australia & New Zealand $9.95
Other Location* $8.95

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

WHEN WILL I GET MY ORDER?

Your orders shall be shipped out from our warehouse located at: Asia and China factory.

Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:

SHIPPING & HANDLING

Delivery Time = Processing time + Shipping time

 We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Region

Commitment processing time

Commitment delivery time

Commitment timeframe

North America region (excluded Mexico)

10-15 days

7-10 days

17-25 days

Europe & UK

10-15 days

10-15 days

20-30 days

Australia, New Zealand, Chile and other regions

10-15 days

10-15 days

20-30 days

 

 

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 15 business days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

If you have any questions or comments, please do not hesitate to contact us through:

Contact us: 
Singapore: GEARECOM PTE. LTD.

Address: 68 Circular Road, #02-01, 049422, Singapore

United States:

Address: 13727 SW 152nd Street #1179 Miami, FL 33177

Email: support@gearanime.com

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